Area of application
The user’s contractual partner is the company, which provides the game that the user makes use of (“provider”). The provider is the company mentioned at the moment the contract is concluded and is also mentioned in the legal notice of the website for the game in question.
The provider contravenes the validity of any of the user’s terms and conditions. Subsequently, any of the terms and conditions on the part of the user shall only constitute a part of this contract if the provider explicitly agrees to this in writing.
The provider may arrange competitions, tournaments, sweepstakes and other special promotions within these games. These may be subject to separate provisions that the user will be referred to, if required.
The provider may make use of services provided by third-parties (“third-party services”), such as app stores and social networks for the games, for example. Third-party services may be subject to the third-party provider’s terms and conditions. The user’s contractual partner for third-party services is the third-party provider in question.
Description of the games
The “games”, as defined above, also include, where necessary, any additional services such as the acquisition of digital currency, which can be exchanged for purchasing digital objects, downloadable content, additional packets, additional functions, server changes, in-game name changes or any other additional functions (jointly: “premium features”), purchasing subscriptions, purchasing virtual objects in exchange for real currency as well as other additional services, in particular communicating with other players (e.g. forums, chat, user profile pages rankings etc.).
Scope of service
The provider offers the user the ability to use the current version of games, whether fee-based or free of charge, in the context of the technical and operational options available, in accordance with these terms and conditions.
The provider guarantees that each game can be accessed 95% of the time on average over the course of the year. This excludes times when the servers for the games in question are unable to be accessed due to problems of a technical nature or otherwise, for which the provider is not to blame (e.g. force majeure, third-party responsibility etc.). Furthermore, routine maintenance times are also excluded. The provider may limit access to the games if this is required for ensuring the network’s operability, for upholding the integrity of the network and, in particular, for avoiding any serious disruptions to the network, the software or saved data; these times will also not be taken into account when calculating availability. The provider’s liability for a server not being available in the event of wilful intent and gross negligence shall remain unaffected. It may not be possible to use the provider’s games, for legal or licencing reasons, in other countries.
Due to the diversity of end devices, system configurations, network operators and operating systems it is not possible to verify and ensure that all games will be able to run on all configurations. The provider suggests that the user consult the system requirements and compatibility information that has been published by the provider in addition to the discussion forums and frequently asked questions pages (FAQs) for the game in question. New versions may have an effect on the system requirements and compatibility requirements for the game in question.
The user shall not have a claim to a particular status or range of services for the game being maintained or brought about (e.g. game progress, high scores, achievements). Any claims for defects on the part of the user, which have an impact on the game’s technical playability, shall remain unaffected. Due to the fact that games are constantly being redeveloped, the provider reserves the right to offer new virtual currencies and premium features and/or to stop offering them, to change them or to make them available in the free basic version.
The games offered by the provider are aimed solely at consumers. Using the games for commercial purposes is not permitted. Any participation in the games is for entertainment purposes only.
Only adults or individuals whose legal guardians have consented to them using the games are eligible. All individuals whose accounts or game registration have been blocked by the provider are explicitly not eligible to play. If a user is underage, then he/she shall confirm that his/her legal guardian has provided consent. The provider shall be entitled, although not obliged, to request written evidence of the user being an adult or of the legal guardian’s declaration of consent at any time. As soon as an underage user uses his/her account after having become an adult, then all contracts concluded before becoming an adult in connection with his/her account shall be deemed to have been approved.
Registering / concluding contracts
To take part in a game, it is necessary to register and activate an account with the relevant provider. Unless a contract on using an account has already been concluded with the user in another manner, the user submits an offer for the contract on using an account being concluded when sending a filled-in registration form (“user’s application”) The provider shall confirm receipt of the user’s application by replying to the email address provided by the user. Confirming receipt does not, in and of itself, constitute approval of the user’s application. The provider can approve the user’s application within 5 days, by email, by issuing an explicit statement or by activating the account. Approval means that the contract between the user and the provider comes into effect.
Registration either takes place online by means of filling out the registration form on the website of the game in question or on another website belonging to the provider, in the game itself, via the registration function on a social networking site, such as Facebook Connect, or by means of any other website or landing page with a corresponding registration function. The provider reserves the right to make the activation of the account dependent on confirming the confirmation link, which is sent to the user by email.
The number of accounts that a user can set up is limited to five. A different email address must be used for each account.
In the case of social games, registration is carried out by linking the account with the member’s account on the social network in question. By linking the account, the player’s personal data will be made available by the social network in question to the provider, e.g. in the form of the email address. Any additional information on data collection and data use can be found in the data protection notes for the game and social network in question.
By registering the game, the game rules for the game in question become binding between the relevant provider and user. The provider is entitled to adjust the game rules in the context of the game’s continued development. This will involve the provider taking the user’s legitimate interests into account in an appropriate manner. The adjustment will be carried out by notifying the customers.
The user shall not have a claim to a contract being concluded for setting up an account, for taking part in games or for using the virtual currency or premium features that are included.
Acquiring virtual currency / premium features
Premium features that can be used in the games may be subject to specific fixed terms and expire. The periods in question will be clearly indicated when making the purchase.
If the user acquires a non-game-specific virtual currency then it shall not expire, in principle, as long as there is a usage agreement between the user and the provider. Should it not be possible for the user to temporarily access any purchased subscriptions in the context of the availability owed in accordance with part 3.2, then downtimes of this nature shall not be amended to the fixed term of the subscription.
If the user is a consumer normally resident in the European Union, then he/she shall be legally entitled to the right to cancel in accordance with the following cancellation policy:
You have the right to cancel this contract within fourteen days without needing to provide any reasons.
The cancellation period amounts to fourteen days from the day that the contract was concluded.
In order to exercise your cancellation right, you must inform the provider of the game in question (contact details: Imprint), by means of an unambiguous declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached sample cancellation form, although this is not required.
For the purposes of ensuring the cancellation period you only need to send notification of you exercising the cancellation right before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we must immediately refund all payments to you, which we have received from you, including the delivery costs (with the exception of the additional costs resulting from you choosing a delivery method other than the most economical standard delivery option) no later than within fourteen days from the day on which we received your notification of cancelling the contract. We shall use the same payment method for the refund that you yourself used when making the original payment unless anything else was explicitly agreed with you to the contrary. You will not be charged under any circumstances for the refund.
Premature lapsing of the cancellation right
Your cancellation right shall lapse prematurely in the case of a contract for the delivery of digital content not physically located on a data medium if you have explicitly agreed to us carrying out the contract before the expiry of the cancellation period and if you have consciously acknowledged that you will lose your cancellation right when the contract starts.
You can access the sample cancellation form here.
The games are intended to be solely for non-commercial purposes. Any use for, or in connection with, commercial purposes (e.g. propagating adverts for third-party games) is prohibited unless this use was explicitly agreed to in writing beforehand by the provider.
In addition to this, any activities in connection with the games, which violate applicable law, infringe upon third-party rights or infringe upon the principles of child protection are also prohibited. The following actions are specifically prohibited:
configuring, propagating, offering and soliciting pornographic content, games, services and/or products, which violate child protection laws, data protection laws and/or any other law, and/or which are fraudulent
using content that may offend or defame other users or third parties
using, providing and propagating content, games, services and/or products, which are legally protected or which are subject to third-party rights (e.g. property rights), without being explicitly entitled to do so
Furthermore, the following activities are also forbidden irrespective of any legal violation when using the games and when communicating with other users (e.g. as a result of sending personal messages):
propagating viruses, trojans and other harmful files
sending junk or spam messages as well as chain letters
propagating offensive, indecent, sexual, obscene or defamatory content or communications as well as any content or communications that promote or supports racism, extremism, hate, physical violence or illegal acts (whether explicit or implicit)
harassing other participants, e.g. by means of repeated personal contact without, or contrary to, the reaction of the other participants as well as promoting or supporting said harassment
the request of other participants to hand over passwords or personal data for commercial or illegal purposes
propagating and/or publicly reproducing the content available in the games, unless this is explicitly permitted by the author or explicitly made available as a function of the game in question
Any act aimed at negatively affecting the smooth running of the games is also prohibited, especially overloading the provider’s systems. In particular, the following acts are prohibited:
using or advertising tools which interfere with scoring or the course of play (so-called “bots”, “hacks” or “cheats”)
completely or partially blocking, overwriting, diverting or modifying the games and content made available by the provider
deliberating exploiting programming errors for personal gain (so-called “exploits”)
If the user becomes aware of the games being used in an illegal or improper manner, of them being used against the terms of the contract or being misused in any other way, then he/she may inform the provider at any time. The provider will then investigate the event and take appropriate measures, where necessary. Should there be any suspicion of illegal or punishable acts, then the provider will be entitled and, where necessary, obliged to review the user’s activities and take appropriate legal steps. This may include the matter being referred to the Crown Prosecution Service.
Subscription services (e.g. membership) will be rendered during the agreed upon fixed term. In accordance with this, the fixed term will be automatically extended by the original fixed term until the user cancels the subscription. If the user fails to meet his/her payment obligations then his/her access to the games will be limited to the Free 2 Play functions. In this case, any claims that have already arisen on the part of the provider against the user shall remain unaffected by payment from the subscription contract and will not expire.
The user shall only have the right to offset any claims against the provider with undisputed or legally established counterclaims. The user may only exercise a right of retention if his/her counterclaim relates to the same contractual relationship.
All payments shown include statutory applicable VAT.
The provider shall be entitled to adjust the user fees for the contractually agreed upon services in accordance with the following: The user will be informed of any price changes in the fixed-term contracts at least four weeks before they come into effect by means of written declaration or email. The user has a four-week extraordinary right to terminate the contract at the moment of the price change from the date of the written declaration. The provider shall make reference to this right in the written declaration. Should the user not avail himself/herself of this right, then the change in price shall be deemed to have been approved. Price reductions shall apply from the date announced for the next accounting period.
User obligations and responsibilities
The user shall be obliged to keep the login data required for accessing the games (usernames, passwords etc.) secret and shall not disclose them to any third-parties unless the provider agrees, in writing, to the account or game registration being transferred, in advance.
Players’ characters (“games characters”) cannot be deleted. It is subsequently the user’s responsibility to choose names for the characters that do not allow his/her identity or real name to be inferred.
The provider may offer the user the chance to participate in or use games, game elements, services and contents that are not ready for the market for testing purpose (known as “beta test” in these terms and conditions). Beta tests can contain - sometimes serious - programming errors that the provider may or may not be aware of. These can, for example, lead to the game or the user’s end device crashing. The provider may, at any time, remove or add content, reset scores, restore backups or create certain scores as part of the beta test for the purpose of identifying errors and improving the gaming experience, amongst other things. The user shall not have the right for a specific score to be restored.
The provider may, at any time, extend or shorten a beta test or terminate it, either in full or in part.
Limitation of liability
If the provider requests payment for services, then the provider shall only have unlimited liability for compensation in the event of wilful intent and gross negligence. In the event of fundamental contractual obligations being infringed upon, then the provider shall also be liable in the event of minor negligence. Fundamental contractual obligations, including so-called cardinal obligations in terms of case law, are to be understood as being obligations which allow for the contract to be carried out correctly and which the user may rely on to be fulfilled.
If the provider renders services free of charge, then the provider shall only be liable for compensation in the event of damages caused under gross negligence or wilful intent.
The compensation obligation is limited to the foreseen damages for fundamental contractual obligations being infringed upon.
The above-mentioned limitations of liability shall not apply to liability for loss of life, physical injury and damage to health or in the event of a guarantee being assumed by the provider or in the event of liability in accordance with the German Product Liability Act. The provider’s liability in the scope of application of § 44a TKG (Telekommunikationsgesetz [German Telecommunications Act]) shall remain unaffected.
The above-mentioned exclusions or limitations of liability shall also apply in view of the liability of the provider’s employees, employers, colleagues, representatives and vicarious agents, especially to the benefit of the shareholders, colleagues, representatives, bodies and their members, which affects their personal liability.
Third-party content / responsibility
The provider shall not undertake a review of the contents for completeness, correctness, legality, being up-to-date, quality and suitability for a specific purpose. The provider shall only make the technical platform available for publishing the contents employed by the users. Therefore, the provider shall not be responsible for third-party content or any content for which the provider only mediates access or the content of which the provider passes on unchanged. This shall also apply to the unaltered intermediate storage of third-party content. The provider makes it clear to the user that the provider shall only review content if the provider has been made aware of its illegality. The provider explicitly calls upon all users to report illegal content to customer support at https://arena.to.
Therefore, the user hereby declares and guarantees to the provider that he/she is the sole holder of all rights to the content used by him/her in the game or is otherwise entitled (e.g. by means of the copyright holder’s valid permission) to use the content in the game.
Commercial property rights and copyrights / user-generated content
The provider shall make the software partially available to the user as part of using the games (e.g. the client). In this regard, the provider shall grant the user the non-exclusive right, which is restricted to the duration of using the games, to use this software as part of a non-commercial application on his/her respective end device. The user may only create copies of the software for personal backups and archiving unless the provider explicitly allows the issuer to propagate the software. The user shall be obliged to maintain the references to intellectual property contained in copies of the software and to observe all applicable laws for using the software.
The user is not permitted to copy (with the exception of making necessary backup copies), distribute, sell, auction, lease, lend, rent out, or change the game or the software in whole or in part or to create derived works, to process, translate, perform, exhibit, sublicense or to transfer it as a whole. The user is not permitted to reproduce the game or the software for payment or to make it available to third parties for payment or to grant the game or the software or any of the rights thereto for payment or to rent or transfer it any form to third parties for payment or to change, translate, reverse engineer, decompile or disassemble it or to create any other derived works based on the game or software. § 69e UrhG (Urheberrechtsgesetz [German Copyright Act]) shall remain unaffected.
The intellectual property rights for all of the games’ contents - with the exception of the contents used by the user - as well as any other property rights in the game or the software shall remain the property of the provider and/or its suppliers and licensors.
The agreements on additional licencing provisions for the game or the software, which the user may accept before using the game, shall remain unaffected by the aforementioned regulations.
The provider shall allow the user, on a revocable basis, to create master copies for user-generated content from the contents of the games and to distribute them without any restrictions. This shall apply as long as the game and provider are not disparaged. This permission expressly does not relate to the source code or any other parts of the game that are not public, especially its programming logic. Master copies include game content, game scenes, characters, text, locations, maps, graphics, animation, sounds, cinematography, musical words and images and photos. Any user-generated content of this nature is represented by, for example, user-commented videos created during play (“Let’s-Play Videos”) or the sharing of images from within the game on social networks or their publication on fan-sites or in fan forums. The provider only permits the usage of master copies for personal, but not commercial purposes. This permission may not be transferred. In this case, advertising for the operator of a platform that is independent of the user, for example advertising on video portals, is not to be considered commercial use if the user has no influence on it. This permission may be freely revoked by the provider at any time. Any kind of ongoing, commercial use shall only be possible with the provider’s prior written consent. Please contact [email protected]
in this regard.
The user grants the provider, if doing so is required for rendering the contractual services, the right to reproduce and process the content that he/she has uploaded or configured for usage in the context of the games and on the user’s end devices, provided that this is necessary for conversion into a file format that is suitable for distribution and to publicise it, send it and to publicly reproduce it in any way, especially for making the content available to be accessed by any third party via the internet. Furthermore, the user grants the provider the right to allow any third parties to download the content onto their end devices and to use it there in accordance with the terms of the contract, and to grant the third parties the usage rights required to this end as well as any individual contents or excerpts, including for sneak previews for promoting the games and to reproduce, distribute and publicise the relevant content in this regard or to in any other way publicly reproduce it and grant third parties the necessary usage rights in this regard.
The above-mentioned rights in accordance with part 14.6 are granted by means of configuring or uploading content to the games in question. The user hereby assures the provider that he/she has the right and is able to grant the usage rights to the extent listed above. The provider is entitled to request proof from the user of him/her possessing the necessary usage rights.
Duration of contract, termination
Contracts on account usage and Free-2-Pay games may be terminated by the user at any time by deleting his/her respective account or by deleting the relevant game registration.
Contracts on fee-based games may be cancelled by either party by complying with a termination period of seven working days, unless this is opposed by any provisions to the contrary for the duration and termination (e.g. for a subscription).
Subscription agreements are automatically extended by the original duration unless the user terminates the subscriptions no sooner than within five working days of the duration expiring. The subscription must be terminated via the Account Management Tool on the webpage of the game in question or by directly contacting customer service (contact details).
The user may ask the provider to delete his/her account at any time. If this occurs, the provider will then block the user’s personal data for a duration of eight weeks before deleting it. If the user asks the provider to delete his/her account, then he/she also simultaneously terminates the usage agreement without notice. Any virtual currency purchased up to this time shall be forfeited for this kind of termination without the user having a right to compensation.
The right of both parties to extraordinary termination for due cause shall remain unaffected by the above-mentioned regulations. In particular, the provider shall be entitled to terminate for due cause, if
the user falls behind on payments to a value of at least EUR 10.00 and, despite two warnings, fails to pay;
the user meets termination conditions no. a., b. or c. when using any of his/her other accounts;
third parties (e.g. social network operators) through which the user gains access to his/her account with the provider by means of the registration function, ask the provider to delete user data and/or take similar measures; if granting alternative access would be unreasonable for the provider;
third parties (e.g. social network operators) through which the user gains access to his/her account with the provider by means of the registration function, restrict the provider’s access to data, if granting alternative access would be unreasonable for the provider;
For serious violations, immediate termination is permitted without there being a need for a prior warning. A serious violation is a violation for which the provider cannot be expected to adhere to the contract. As a rule, this is
if the user violates criminal laws;
if the user uses the account or a game in an unpermitted manner;
if the user provides incorrect data when registering or when paying for fee-based services;
the user meets termination conditions no. a., b. or c. when using any of his/her other accounts;
In event of the provider terminating, with justified pronouncement of termination for due cause, the provider shall be entitled to request a sum to the value of 75% of the total of all payments that the user would have paid had he/she terminated the contract whilst adhering to a notice period (for any services not yet rendered by the provider, especially for virtual currencies or premium features that have already been ordered). The user’s right to demonstrate that no damages, or significantly smaller damages have arisen, shall remain unaffected. If the user has already received the services to be rendered by the provider, then the user shall not have the right to a refund. There shall be no refund for any virtual currencies or premium features, which the user has ordered and already received from the provider.
The provider shall be entitled to an exceptional right of termination in terms of the user’s game registration for individual games in the event of the provider losing the right to run the game in question, e.g. as a result of the relevant licencing agreement between the provider and the licensor coming to an end. In this instance, the provider may extraordinarily terminate all agreements related to using the games (e.g. usage agreement, availability and usage agreements for virtual currency and premium features) by the time that game operations are ended. Subsequent to this, the regulations shall apply in accordance with part 15.9. Any other termination rights shall remain unaffected.
Each termination must be made in writing (e.g. by post, email or contact form)
Any virtual currency or premium features granted free of charge are excluded from refunds as a matter of course.
The provider processes and uses the data collected from users at the moment the contract is concluded and as part of using the offer if they are necessary for correctly fulfilling the contract in accordance with the applicable data protection provisions. The data protection provisions of the provider in question shall apply.
The user has the right to object to the provider to a change or addition within six weeks of the announcement and to oppose the option of becoming aware. For a timely objection, both parties shall be entitled to extraordinarily terminate the contract in accordance with this contract’s termination provisions. Any other termination rights shall remain unaffected. If the user fails to object within the objection period or continues to use the services, then the change or addition is deemed to have been accepted and becomes part of the contract.
Users are not entitled to transfer their rights from this contractual relationship to third parties. Any provisions shall only apply to the contrary if the provider has explicitly agreed to them beforehand, in writing. The provider shall be entitled to transfer the rights and obligations arising from this contractual relationship to a third party. For a transfer of this nature, the user shall have the option to stop using the games without adhering to the notice periods. Any virtual currency on the account at this moment in time will be refunded to the user.